Privacy Policy

Who We Are

Adbri Concrete and Quarries SA Pty Ltd, operating as Clustries (ABN 26 007 726 909), is responsible for the personal information collected through this website at clustries.com and through our business operations across South Australia and the Northern Territory. This Privacy Policy describes our practices regarding the collection, use, storage and disclosure of personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect the following categories of personal information when you interact with us:

• Name, email address, telephone number and postal address — provided when you submit an enquiry form, request a quote or contact us directly.
• Project details — information about your construction project that you share with our sales or technical team to obtain advice or pricing.
• Device and browsing data — IP address, browser type, operating system, referring URLs and pages visited on our website. This data is collected automatically through server logs and cookies.

We do not collect sensitive information such as health data, financial account details or government-issued identifiers through our website.

How We Use Your Information

Personal information is used for the following purposes:

• Responding to enquiries and quote requests submitted through our website or by phone.
• Providing technical advice and product recommendations relevant to your project.
• Coordinating delivery schedules and logistics for concrete orders.
• Improving the content, functionality and performance of our website.
• Sending promotional material or newsletters where you have given explicit consent.
• Meeting our obligations under applicable Australian legislation.

How We Store and Protect Your Data

Personal information is stored on secure servers with access limited to authorised employees. We use industry-standard security measures including encrypted connections, access controls and regular audits to guard against unauthorised access, modification or disclosure. No method of electronic storage is entirely without risk, but we take all reasonable steps to protect the information entrusted to us.

Cookies and Tracking

Our website uses cookies to improve your experience and understand how visitors interact with our content. Cookies are small data files stored on your device. You may manage or disable cookies through your browser settings, although doing so may limit certain features. For detailed information, refer to our Cookie Policy.

Sharing and Disclosure

We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share information with trusted service providers who assist with website analytics, email communications or IT support, and who are contractually bound to handle your data in accordance with this policy. We may also disclose personal information where required by law, regulation or court order.

Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete or outdated information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint if you believe your privacy has been breached. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.

Contact

For questions or requests regarding your personal information, contact us at:

Email: info@clustries.com
Phone: (08) 8334 4777
Adbri Concrete and Quarries SA Pty Ltd
PO Box 232, Torrensville Plaza SA 5031